Creating A Frictionless Member Experience

Posted by Julie Esser on Jul 10, 2019 9:00:00 AM

When it comes to relationship building, credit unions are known as leaders in the financial services industry; however, many members are frustrated with antiquated methods to confirm their identity. Whether it’s a personal identification number (PIN) or a series of personal questions, the financial services industry has long taken cumbersome and time-consuming measures to verify identity.

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Topics: Digital Experience